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What exactly you will do here:

  • Lead and strategically direct the areas of BPO, Process Engineers, and
    Performance Analytics

  • Develop and implement strategies to improve collaboration with BPO vendors,
    and even further expend it

  • Utilize data analytics to assess and enhance business processes, guiding
    decisions on automation and Business Process Outsourcing (BPO) to ensure
    optimal efficiency and effectiveness

  • Promote data driven planning processes to better forecast peaks and plan
    resources within operations with the help of our analytics capabilities

  • Introduce and optimize value stream setups across various areas /
    departments to enhance collaboration and improve efficiency & Monitor and
    analyze performance metrics to continuously improve operational efficiency

 

What we're looking for:

  • Experience in leading BPO, Process Engineering, and Performance Analytics
    teams

  • Strong strategic mindset with the ability to drive the organization forward

  • Proven experience in vendor collaboration and improving BPO processes

  • Knowledge of data driven planning and resource management
  • Ability to implement value stream setups and foster cross departmental
    collaboration

 

You don't fulfil all the requirements 100%? Apply anyway!

 

 

This is what you'll get:

  • 👍 Firstly, perhaps the most important thing: A positive working atmosphere. We’re really different. We’ve tried to make this tangible for you here.
  • 🚪 Ambition = open career doors: You can try out things here, take on new responsibilities and move us and yourself forward with your ideas. To put it succinctly Use your strengths and talents, actively shape Cembra and get ahead.  
  • 🌎 Our success has many faces: People from over 40 nations pull together here. This makes us diverse and international. This is also what our employees said in an anonymous survey – thank you for your engagement – we’re constantly improving.
  • 🤸‍♀️ Flexible working arrangements: Work up to 60% from home. This allows you to stay in your personal groove and to optimise your life-work balance.
  • 💬 Performance appraisal with school-type marks and the like? We’ve grown out of that. We discuss experiences, priorities and individual development – personally and on an even footing.

➡️ More about our benefits? Click here.

 

At Cembra, we still have a lot of plans. Will you help us with them? We look forward to meeting you. If anything is still unclear, just contact David Buck, People Coach. He’ll be happy to answer your questions. #CallMeByMyFirstName